We, Mr. Service Auto Repair Workshop, are committed to providing the finest auto repair and maintenance services in Rwanda. We are currently seeking an energetic and dynamic team member with a background as a Front Desk Clerk/Receptionist to join our family.

As a Front Desk Clerk, you will be the initial point of contact for our clients and responsible for a wide range of essential front desk administrative duties, including:

• Receiving vehicles entering the garage.
• Answering phone calls and warmly greeting clients.
• Making appointments, welcoming customers, analyzing their needs, and offering services on a daily basis.
• Initiating the first contact with customers to understand and comprehend their statements regarding their vehicle breakdowns.
• Recording necessary information on the vehicle, such as the make, license plate number, chassis number, date of entry, and customer contacts.
• Creating a comprehensive checklist of the material elements onboard the vehicle.
• Forwarding the vehicle to a skilled garage technician for diagnosis and quote preparation, which will be presented to the customer for approval.
• Effectively communicating customer requests to the garage technician and preparing the repair order.
• Ensuring that the garage technician has conducted the initial diagnosis properly to predict the intervention duration and committing to a restitution date.
• Scheduling appointments for customers to pick up their vehicles as agreed upon by the garage technician.
• Regularly following up on the progress of repair works to fulfill the promises made to customers.
• Organizing the smooth pickup and return of vehicles, facilitating seamless communication between the garage and customers.
• Providing clear explanations of the work done on customers' vehicles upon their return.
• Being attentive to customer constraints and carefully considering the vehicle's downtime while efficiently organizing work.
• Acting as a key contact person on behalf of Mr. Service Auto Repair Workshop, representing our brand with professionalism and courtesy.
• Ensuring the proper return of vehicles and the materials received during the initial reception.
• Obtaining clients' signatures when returning automobile keys or license plates, ensuring a smooth handover.
• Providing exceptional customer service to all clients and expertly directing them to the appropriate person or service.
• Maintaining a clean and organized front desk area and waiting room, creating a welcoming environment for clients.
• Assisting customers with inquiries, promptly providing accurate information about services, pricing, and appointment availability.
• Managing customer complaints or concerns, taking swift action to ensure timely resolution and customer satisfaction.
• Collaborating closely with the service team to ensure a streamlined workflow and efficient service delivery.
• Maintaining inventory of office supplies, replenishing as needed to ensure smooth operations.
• Updating and maintaining customer records and databases with meticulous attention to detail.
• Assisting in coordinating and organizing promotional events or special offers to enhance customer engagement.
• Collaborating with other team members to optimize customer service processes and continuously improve the overall customer experience.
• Staying up-to-date with industry trends, new service offerings, and competitors' activities to remain competitive in the market.
• Adhering to company policies, procedures, and safety guidelines at all times.
• Contributing to a positive and collaborative work environment, fostering teamwork and mutual support among colleagues.