The ideal Service Manager will have previous supervisory experience in a similar environment and have excellent people and operational management skills. We are looking for somebody who has progressed in their career and comes from a strong mechanical background.
The Service Manager will be responsible for a team of 20-30 people and will liaise directly with the senior management team. This is the perfect position for somebody currently in a similar role looking for a better work/life balance!
We are looking for an experienced Service Manager within any automotive background to join their extremely successful team.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Drive the vehicle with the technician and the customer to gain firsthand knowledge of the vehicular problems.
- Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
- Ensure delivery of vehicles to customers on time.
- Handle and manage softly the minor complaints and irritants with the customers.
- Handle customer inquiries and respond to their needs in a cool, courteous, and prompt manner.
- Manage day-to-day operations of the workshop ensuring that customer requirements are met.
- Create, initiate and monitor new procedures so customer expectations can not only be met but also exceeded.
- To ensure complete Customer Satisfaction through clear communication, working as a team, and considering the customer first in all that we do.
- Support in Hiring, motivating, counseling, and monitoring the performance of all service department staff.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Holds weekly department meetings.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Ensures that the work areas and customer waiting areas are kept clean.
- Ensures the proper care, storage, and inventory of special tools.
- Maintains a professional appearance.
- Other tasks as assigned.
The position of Service Manager requires strong management and coordination skills as well as the ability to effectively prioritize and multi-task. The service manager must also be able to lead the service team to ensure that operational and customer satisfaction metrics are achieved.
- Experienced in managing a workshop and have a technical/mechanical background
- Experience of working in a fast-paced operational environment
- Operational management experience is essential
- Able to demonstrate high-level organizational skills and an ability to communicate to and direct operational team members and first-line supervisors
- Bachelor's degree in business or related field
- 5 years of hands-on auto industry experience with thorough knowledge of shop repair processes
- 3 years of analytical experience in various specialties of the automotive industry including Sales Operations, Dealer Agreements, Marketing, Parts, and Service
- Computer literate
- Dedication to meeting the expectations and requirements of internal and external customers
- Highly effective leadership skills, including above-average communication skills
- Good communication skills and language proficiency in English, Kinyarwanda, and French
- Experienced in Financial Management would be advantageous
Mr. Service Auto Repair Workshop is one of the leading auto repair workshops in Kigali that aims to provide the best repair and maintenance services to customers in the region.
We are a full-service preventive maintenance and automotive repair center. We perform high-quality, guaranteed service you can trust at a fair price. We repair all brand vehicles.
We take pride in the expertise and experience of our team of mechanics, which enables us to service all brands, makes, and models of cars with outstanding results.
Since its operations began, the company has gained continuous success due to its reliable reputation among its client base.
